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Garden City Exchange

Featured Shop: Garden City Exchange in Garden City, MI

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In March of 2008, Thomas Blaine opened Garden City Exchange opened in Metro Detroit. He has been working in the industry for over a decade. In the early 80’s, Blaine began to get exposed to all facets of the industry; such as merchandise, needs of the customer, and the art of a deal.

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As a pawnbroker, Blaine focuses on providing great customer service and being tech-savvy.
“I think the industry has gotten a bit of a bad image when it comes to customer service,” Blaine said. “In 2008, as relatively young guys, we focused on being tech-savvy. We started selling our stuff on the internet and being extra friendly with customers.

Under-banked individuals have few options for affordable quick cash loans, Garden City Exchange works with makes the process smooth and has become a Top Shop member of PawnGuru.

All customers should know beforehand what they are getting into, and not feel as if a shop is coming after their credit or themselves.

“Any customer we don’t recognize, we ask them how they found us, and if they’re looking for a loan or to sell,” Blaine said. “We inform them that we are licensed pawnbrokers in the state, and we charge the state-mandated interest rates, which are low.”

Informing all new customers of Michigan’s rules and regulations optimizes the entire business process. According to Blaine, it is important for pawn shops, to avoid customers getting the wrong idea at the get go. All customers should know beforehand what they are getting into, and not feel as if a shop is coming after their credit or themselves.

Garden City Exchange

As a full-service Michigan pawn shop, Garden City Exchange deals with all types of items such as, jewelry, electronics, power tools, musical instruments and valuable coins.
“Most typical loans are on jewelry,” Blaine says. “The average loan is about $200.”

Unbeknown by most, there exists a healthy business serendipity among the local shops near Blaine’s pawn shop.
“We have gotten referrals from a PayDay lender down the street,” Blaine said. “We get customers that have been turned down; they come to us for a collateral loan. It’s definitely beneficial to refer back and forth. Generally, customers are not at the very end of their limits when they come. It could just be they are not getting paid for another week.”

A Charles Lindbergh autograph and a pair of boxing gloves that belonged to Mohammed Ali are examples of some of the most unique items that have come by Blaine.
“We also have done loans on boats and high-end cars,” Blaine said.

Garden City Exchange

“We like doing loans and are glad to be able to offer a low interest-rate,” Blaine said. “Our customers have an opportunity get their items back from us. They do not have to sell it outright.”

Blaine is a fan of PawnGuru, and he feels it is a great opportunity because customers can receive multiple offers from multiple shops, giving them more options.

“When I first heard of PawnGuru I was intrigued,” Blaine said. “They are doing the same thing we’re doing, which is searching the internet for leads. It keeps us up-to-date and more competitive by making sure we are making competitive offers.”
Customers mostly prefer a quick loan on their item instead of just selling it for.
“We like doing loans and are glad to be able to offer a low interest-rate,” Blaine said. “Our customers have an opportunity get their items back from us. They do not have to sell it outright.”

Garden City Exchange

For Blaine, the best part about being a pawnbroker is that no day is ever the same. There is always something new to look at and potentially make a deal on.
“It can be a big diamond ring one day and a boat the next day,” said Blaine. “Stay positive, be friendly and helpful and the customers will continue to come.”

 

Want to pawn or sell an item to Garden City Exchange?
Get cash offers from GC Exchange & other local shops.

Get Offers Now

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Featured Shop: Garden City Exchange in Garden City, MI
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Learn about Garden City Exchange by Thomas Blaine, a successful pawn shop in Garden City, Metro Detroit that helps local businesses!
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PawnGuru
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