Our User Guide for Pawn Shops

February 28, 2020 - Pawn Resources

Welcome to PawnGuru!

This is a guide that teaches you everything from how to log in to your portal, to how to mark a deal as completed.

If you are a pawn broker and haven’t yet registered your shop on PawnGuru, you likely aren’t maximizing the amount of customers and deals you receive through the internet. You can sign up for PawnGuru through the banner below.

Alright, shop owners! Let’s get started. Below, you will find a list of handy YouTube tutorials we created just for you. These quickly explain how to perform each of the corresponding actions you see below pertaining to the management of your PawnGuru shop account.

How to Log in to Your PawnGuru Shop Owner Portal

In order to see the requests customers are making in your local area, you need to log in to PawnGuru. This is an important step toward getting more customers and making more deals. You’ll be able to see the photo, name of the item and a description, as well as the type of request (pawn, sell or buy).

how to log in to PawnGuru's shop portal
how to log in to PawnGuru’s shop portal

Watch the video below to learn how to log in to your PawnGuru shop owner portal and see pawn customer requests.

How to Update Your Shop’s PawnGuru Settings

To update your PawnGuru shop profile preferences, you need to visit the settings in your user portal. Here, you can set preferences such as indicating the items for which you do or don’t want to receive requests. This is also how you can complete or update your public shop profile, including the description of your shop, photo, contact information, social media links and more.

how to update your PawnGuru shop settings
how to update your PawnGuru shop settings

Watch the video below to learn how to update your PawnGuru shop settings.

How to Navigate Your Shop’s History Tab in PawnGuru

The History Tab in PawnGuru is where you can see pawn customer request history. This includes completed deals, pending requests and past requests that you declined.

How to Navigate Your Shop’s History Tab in PawnGuru
How to Navigate Your Shop’s History Tab in PawnGuru

Watch the video below to learn how to navigate your shop’s history tab in PawnGuru.

How to Make an Offer to a Customer on PawnGuru

This is an important one. After all, it’s the whole reason you are on PawnGuru to begin with—to make more deals. We will show you how to easily and quickly make an offer to a customer from your shop portal.

how to make an offer to a customer on PawnGuru
how to make an offer to a customer on PawnGuru

Watch the video below to learn how to make an offer to a customer on PawnGuru.

How to Remove an Item from Your PawnGuru Shop Portal

From time you time, you might receive requests from customers that you’re just not interested in. In order to remove this item from your shop view, you will mark it as “not interested” or click the “x” in the top corner of the item photo. This is essentially how you decline the request.

How to Remove an Item from Your PawnGuru Shop Portal
How to Remove an Item from Your PawnGuru Shop Portal

Watch the video below to learn how to remove an item from your PawnGuru shop portal.

How to Mark a Deal as Completed in Your PawnGuru Shop Portal

When you complete a deal with a customer, you need to mark it as completed within your shop portal. This would happen right after you and your customer make an exchange in person for the requested item.

How to Mark a Deal as Completed in Your PawnGuru Shop Portal
How to Mark a Deal as Completed in Your PawnGuru Shop Portal

Watch the video below to learn how to mark a deal as completed in your PawnGuru shop portal.

Related reading:

David Stiebel
David Stiebel

David Stiebel is one of the cofounders of PawnGuru. David was educated at MIT, where he studied Math. He subsequently worked at Bain as a data scientist before starting PawnGuru in 2015. He started PawnGuru to build a better tool for pawn shops and consumers to connect.

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