At PawnGuru we keep our pawn shops in the loop regarding product recalls that can affect your business. In case you missed it, there is a recall on the Samsung Galaxy Note 7.
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Why is there a Galaxy Note 7 Recall?
Customers have reported burns and property damage from their Galaxy Note 7’s. A defect in the lithium-ion battery is suspected to be the culprit of the overheating and mini explosions that some customers are experiencing. This has become such a problem to the effect that the TSA is not allowing passengers to bring these Samsung devices in their luggage.
What to Do if You’ve Already Purchased a Note 7
Already bought a Galaxy note 7 from a customer? Call Samsung and inquire about selling it back to them. If for some reason you can’t, bite the bullet and count it as a loss. Trust us.
Why You Shouldn’t Sell the Galaxy Note 7 to Pawn Customers
If you sell a Galaxy Note 7 to another customer who has no idea about the recall, you could make a bad name for your pawn shop. You don’t want these customers taking to PawnGuru and other review sites to publicize your shop as being dishonest. You want them to rave about your transparency and integrity.
You can actually build trust with these customers and encourage repeat visits to your pawn shop by giving them honest advice on what they should do with their Galaxy Note 7.
Samsung’s website advises its customers to immediately power down the phone and trade it in. They’re advised to visit the shop where they bought it for information about a refund. Alternatively, they can exchange it for select alternative versions of the Galaxy before September 21, 2016.
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