September 16, 2016 - Electronics
In case you missed it, there is a recall on the Samsung Galaxy Note 7.
Customers have reported burns and property damage from their Galaxy Note 7’s. A defect in the lithium-ion battery is suspected to be the culprit of the overheating and mini explosions that some customers are experiencing. This has become such a problem to the effect that the TSA is not allowing passengers to bring these Samsung devices in their luggage.
Already bought a Galaxy note 7 from a customer? Call Samsung and inquire about selling it back to them. If for some reason you can’t, bite the bullet and count it as a loss. Trust us.
If you sell a Galaxy Note 7 to another customer who has no idea about the recall, you could make a bad name for your pawn shop. You don’t want these customers taking to PawnGuru and other review sites to publicize your shop as being dishonest. You want them to rave about your transparency and integrity.
You can actually build trust with these customers and encourage repeat visits to your pawn shop by giving them honest advice on what they should do with their Galaxy Note 7.
Samsung’s website advises its customers to immediately power down the phone and trade it in. They’re advised to visit the shop where they bought it for information about a refund. Alternatively, they can exchange it for select alternative versions of the Galaxy before September 21, 2016.
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David Stiebel is one of the cofounders of PawnGuru. David was educated at MIT, where he studied Math. He subsequently worked at Bain as a data scientist before starting PawnGuru in 2015. He started PawnGuru to build a better tool for pawn shops and consumers to connect.More Articles
December 10, 2016, 2:25 PM
How can I get a refund for my note 7 if I bought it from someone & its jail broken?